Refunds
Due to the nature of our services, all services are non-refundable. However, if you are not completely satisfied with our work, we can offer to fix it for you within 5 days. Please note that this does not include the change of colour and/or design etc.
Cancellation and missed appointments
Your appointments are important to us. Should you require to cancel or reschedule an appointment, please give us 4 hours notice. This will ensure that we can make timely arrangements to rebook your appointment whilst giving our other customers the opportunity to fill your cancelled slot. We reserve the rights to charge for any no-shows or cancellations with less than 4 hours notice.
Late policy
We know life is busy and unforeseen things may happen. Please call the salon if you will be arriving late for your appointment. If we have not been able to contact you for 10 minutes after the scheduled time slot, this may constitute as a no-show and we may have to forego your appointment with us.
Contact
(250) 591-5424 for further enquiry.
Location:
201-70 Commercial Street, Nanaimo, BC, V9R 5E2
Business Hours:
Mon - Fri : 9am - 6pm
Sat: 9am - 4pm
Sun: 9am - 4pm
Social Media:
Email:
Salon Policies